Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed, or that the customer deems unsatisfactory. We ask that the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept returns of wine that were damaged due to adverse weather conditions during shipment, or wine that was ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of the corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges. Please contact the office at (707) 433-3399 to discuss return options.